Transition into Managed Operations
Document the application estate, responsibilities and escalation paths before service handover.
- Service inventory
- Runbooks
- Ownership & escalation
- Transition acceptance
Keep Technology Working for Your Business.
Create a sustainable operating model for applications, platforms and infrastructure with clear responsibilities and service expectations.
Capabilities & approach
Managed Technology Services — Capabilities & Use Cases
Application & Platform Support
Make incidents, releases and recurring operational work visible through agreed processes.
- Monitoring & incident workflows
- Application maintenance
- Release coordination
- Backup & recovery
Continuous Service Improvement
Use operational evidence to prioritize reliability and maintainability work. Service targets are agreed per engagement.
- Recurring incident analysis
- Capacity planning
- Service reviews
- Technical debt prioritization
Explore Related Capabilities
Manufacturing & Engineering
Connect production systems and enterprise information to reveal patterns in availability, quality and resource use.
Explore industryGlobal Capability Centers
Develop shared platforms and centers of excellence that connect delivery speed with responsible governance.
Explore industryCybersecurity
Build security controls into applications, infrastructure, identities and data. Align compliance work with applicable requirements and verified evidence.
Explore capabilityLet’s build what comes nextLet’s Build a Safer, Smarter
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